Cookie policy
Last updated: 12 November 2026
This policy explains the cookies and similar browser storage our website uses. We use only what the website needs to work. We do not use advertising cookies, tracking cookies or analytics cookies.
What cookies and browser storage are
A cookie is a small file a website saves in your browser. Browser storage (called "local storage") is a similar place where a website can save small settings on your device. Both can be read again when you come back.
What we use
| Name | Type | What it is for | How long it lasts |
|---|---|---|---|
| Sign-in cookies (their names start with "sb-") | Essential cookie | Keep you signed in to the client portal securely, so you do not have to sign in on every page | Until you sign out, or until your sign-in session expires |
| optimizeenergy_gate | Essential cookie | Controls access to parts of the website while they are password-protected | 30 days |
| oe_area | Local storage | Remembers the area you chose, so the site shows the right municipality. If you used "Use my location", it holds only the place name, never your exact location | Until you change or clear your choice, or clear your browser's site data |
The chat assistant
Your conversation with Virtual Shan is kept only in the open page. It is not saved in a cookie or in browser storage, and it is gone when you close or reload the page.
Payment pages
When you pay, you are taken to PayFast's secure payment pages. PayFast may use its own cookies there, under its own policies. We do not control those cookies.
Why we do not ask for consent
The cookies and storage above are strictly needed to provide the website and portal you are using, or to remember a choice you made. Without them, you could not stay signed in, and the site could not remember your area.
How to clear them
- Sign-in cookies: sign out of the portal, or clear cookies for this website in your browser settings.
- Your area choice: change or clear it on the website, or clear this website's site data in your browser settings.
- All of them at once: in your browser's settings, look for "Privacy", then "Cookies and site data" (or similar), and delete the data for this website.
If you block essential cookies, you will not be able to sign in to the portal.
Changes
If we ever start using other kinds of cookies, we will update this policy first and, where needed, ask for your consent.
Contact
Phone or WhatsApp 081 484 4964, or email optimizeenergy@outlook.com.