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Serving Gauteng
Are you beingOverchargedon your municipal account?
Optimize Energy can assist you
Professional solutions for your municipal account issues. Shan handles every case personally.
We deal with these municipalities on your behalf:
- 1Current: Problem
- 2Council
- 3Your details
Our services
Ten ways we get your municipal account back on track.
Municipal account assessments
Review and analysis of your account, line by line
Billing disputes
Meter, electricity, rates, refuse and sewer
Payment plans
Arrangements with the municipality
Rates objections
Incorrect charges and property category issues
Prepaid meter applications
New meters and reconnections
Debt rehabilitation
Reduce and settle outstanding balances
Pensioners' rebates
SASSA and qualifying pensioners
Account closures
Finalisation and clearance certificates
Compliance certificates
Section 118 and municipal requirements
Water and meter changes
Installation, replacements and issues
Areas we cover
Five municipalities across Gauteng. Shan deals with each council on your behalf.
Your location is only used in your browser, to pick an area. It is never sent to us or stored.
City of Johannesburg
Johannesburg CBD, Sandton, Randburg, Midrand, Roodepoort, Soweto, Lenasia
Including Fourways, Bryanston, Rosebank, Northcliff, Melville, Houghton, Oaklands, Norwood, Alexandra, Diepsloot, Orange Farm, Ennerdale and more.
City of Tshwane
Pretoria, Centurion, Akasia, Hammanskraal, Cullinan, Rayton, Bronkhorstspruit
Including Hatfield, Brooklyn, Pretoria North, Montana, Sinoville, Irene, Lyttelton, Laudium, Atteridgeville, Mamelodi, Soshanguve, Mabopane, Ga-Rankuwa, Olievenhoutbosch and more.
City of Ekurhuleni
Alberton, Benoni, Boksburg, Brakpan, Edenvale, Germiston, Kempton Park, Nigel, Springs
Including Bedfordview, Brackenhurst, Brackendowns, Glen Marais, Rynfield, Primrose, Tembisa, Katlehong, Vosloorus, Daveyton, Tsakane, KwaThema, Thokoza, Duduza and more.
Mogale City
Krugersdorp, Muldersdrift, Magaliesburg, Hekpoort, Tarlton, Kromdraai
Including Kagiso, Munsieville, Azaadville, Noordheuwel, Kenmare, Monument, Rangeview, Rant-en-Dal, Chancliff, Krugersdorp North, Krugersdorp West, Silverfields and more.
Emfuleni
Vereeniging, Vanderbijlpark
Including Three Rivers, Sharpeville, Sebokeng, Evaton, Boipatong, Bophelong, Tshepiso, Stretford, Golden Gardens, Lakeside, Vaal Oewer and more.
How it works
Five simple steps. No queues, no waiting on hold. You only pay the sign-on fee once Shan has confirmed she can help.
- 1
Tell us what is wrong
Pick your issue and council, then add your details. We set up your secure account, where you upload your documents.
- 2
Shan reviews it
She tells you whether she can help. You hear either way, by email and WhatsApp.
- 3
Pay the sign-on fee
Only once Shan confirms she can help. Pay by card, instant EFT or buy now pay later.
- 4
We get to work
Shan takes it up with the council. You follow progress and charges in your portal.
- 5
Sorted
You get a final statement and a chance to leave a review.
Photo coming soon
Meet Shan
Shan
Operations Manager
Shan works directly with the City of Johannesburg, City Power, the City of Tshwane, the City of Ekurhuleni, Mogale City and Emfuleni, and she handles each case personally. When you reach out, you deal with her, not a call centre.
Here to help you.
Take control of your monthly costs
Accurate readings
We check what the meter says against what you are billed.
Transparent billing
Fees are clear, and you can track progress and pay online.
Peace of mind
One person handles your case from start to finish.
Reviews coming soon
We will share what our clients say on Google, Hellopeter and Trustpilot.
- GoogleGoogle
Hellopeter- TrustpilotTrustpilot
Questions answered
What documents do I need?
Your latest municipal account, your ID, and proof of ownership or a lease. If you are applying for a pensioner rebate, also a SASSA letter.
How much does it cost?
You pay a sign-on fee once Shan confirms she can help. After that, fees depend on the work involved, and they are always shown in your portal before you pay.
Which areas do you cover?
The City of Johannesburg (including City Power and Johannesburg Water accounts), the City of Tshwane, the City of Ekurhuleni, Mogale City and Emfuleni.
How long does it take?
It depends on the council and the type of problem. You can follow progress in your portal at any time.
Is my information safe?
Your documents are stored privately and only Optimize Energy staff can see them. We handle your information in line with POPIA.
Read our privacy policyWhat if you cannot help with my problem?
Shan reviews your account before any sign-on fee is paid and tells you whether she can help. The sign-on fee only applies if she can.
Is Optimize Energy part of the municipality?
No. Optimize Energy is an independent service and is not part of, or endorsed by, any municipality.
Can I just WhatsApp?
Yes. Message Shan on WhatsApp and she will tell you what to send.
Let's Get It Sorted
Contact me today for expert assistance with your municipal account.
Your municipal account, our priority.