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Serving Ekurhuleni
Municipal account problems inEkurhuleni?Let's get it sorted.
Serving Alberton, Benoni, Boksburg and Brakpan and more.
We deal with City of Ekurhuleni on your behalf as your appointed representative. Shan handles every case personally.
Shown only to say which council we deal with. Not an endorsement.
Your location is only used in your browser, to pick an area. It is never sent to us or stored.
- 1Current: Problem
- 2Your details
Who bills you in Ekurhuleni
- As published by the City of Ekurhuleni, water, sanitation, refuse, rates and electricity appear on one consolidated municipal account, which can be viewed and paid on the Siyakhokha portal.
- In its own supply area the City supplies, distributes and bills electricity itself.
- Some areas inside the metro are supplied directly by Eskom. A City outage notice lists Wattville (Benoni) as Eskom supplied. If you are unsure who your electricity bill comes from, check your latest account or ask Shan.
Information as at November 2026
Problems we sort out in Ekurhuleni
Interim and estimated billing
The Executive Mayor has acknowledged complaints about interim billing, and the City now offers self-service meter readings on its app. Shan can check whether your account is built on estimates.
Water meter and billing errors
The City has warned that air in the pipes during supply interruptions can turn mechanical water meters and cause erroneous billing. Shan checks your readings against your usage.
A meter that stopped registering
The City's meter correction policy bills from the last accurate reading where a meter failed or was inaccurate. Shan can check how that was calculated on your account.
Arrears and payment arrangements
The City's credit control policy provides for payment arrangements. Shan helps you ask for one and checks the account is correct first.
Your property value
Supplementary valuation rolls recur, each with its own objection window. Shan checks your value and helps you object when a window is open.
Pensioners' rebate
The City's rebate lapses when a valuation roll expires, so owners must apply again for each new roll. Shan checks whether you qualify and helps with the application.
Rates, valuations and rebates
Valuation roll
The current valuation roll is the Fifth General Valuation Roll, for 1 July 2025 to 30 June 2029, as published by the City.
An objection must concern an individual property, not the roll as a whole. Objection windows open from time to time; ask Shan whether one is open now.
Pensioners' rebate
- Under the City's 2026/27 rates policy, a registered owner aged 60 or more who lives permanently in a single dwelling, with no part sublet, can apply. The applicant confirms this by sworn affidavit and must not receive the indigent rebate.
- The policy gives an additional reduction of R150,000 on the market value of residential property owned by a person older than 60.
- The pensioner rebate is a sliding scale from 100% down to 40%, based on average monthly earnings over the preceding 12 months.
- Pensioners apply once per valuation roll. The rebate lapses when the roll expires.
Shan checks whether you qualify and helps with the application.
Information as at November 2026, as published by the municipality. Rules change, so Shan confirms what applies when you apply.
Areas we cover in Ekurhuleni
Not listed? City of Ekurhuleni covers more than we can name here. Ask Shan.
Towns
- Alberton
- Benoni
- Boksburg
- Brakpan
- Edenvale
- Germiston
- Kempton Park
- Nigel
- Springs
Suburbs and townships
- Bedfordview
- Brackenhurst
- Brackendowns
- Glen Marais
- Rynfield
- Primrose
- Tembisa
- Katlehong
- Vosloorus
- Daveyton
- Tsakane
- KwaThema
- Thokoza
- Duduza
Questions answered
Is Optimize Energy part of the City of Ekurhuleni?
No. Optimize Energy is an independent service and is not part of, or endorsed by, any municipality. Shan works as your appointed representative: with your consent she deals with the council on your behalf. She cannot promise an outcome, because the council makes the final decision.
How do your fees work?
You pay a sign-on fee only after Shan has looked at your account and confirmed she can help. After that, fees depend on the work involved, and they are shown in your portal before you pay them.
Can someone deal with the City for me?
The City's own credit control policy says an agent may act for the customer in a query, with proof of appointment. That is what Shan does: with your written consent she deals with the City on your behalf as your appointed representative. While a query is open, the policy says you keep paying the services that are not in dispute.
What is a Section 118 clearance?
A Section 118 certificate is the clearance a municipality issues before a property can be transferred. It generally requires the municipal debts on the property to be paid. Your conveyancer applies for it and can tell you what applies to your sale. Shan can check your account for errors before you start, so you are not paying for charges that are wrong.
Can I pay my arrears in instalments?
The City's credit control policy provides for payment arrangements. Shan can help you ask for one, and check the terms before you agree.
Let's Get It Sorted
Contact me today for expert assistance with your municipal account.
Your municipal account, our priority.