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Serving Mogale City
Municipal account problems inMogale City?Let's get it sorted.
Serving Krugersdorp, Muldersdrift, Magaliesburg and Hekpoort and more.
We deal with Mogale City on your behalf as your appointed representative. Shan handles every case personally.
Shown only to say which council we deal with. Not an endorsement.
Your location is only used in your browser, to pick an area. It is never sent to us or stored.
- 1Current: Problem
- 2Your details
Who bills you in Mogale City
- As published by Mogale City, two licensed distributors supply electricity in the municipal area: the municipality and Eskom.
- The municipality's 2026/27 IDP says Eskom supplies electricity in the Kagiso townships, Swaneville, Rietvallei, Muldersdrift, Tarlton, Hekpoort, Kromdraai and Magaliesburg.
- The same document says the municipality supplies Azaadville, Krugersdorp central and surrounding townships, Burgershoop, Quellerie Park, Munsieville, Monument, Noordheuwel and Wentworth Park.
- Water and sanitation are provided by the municipality. Rand Water and Johannesburg Water are bulk suppliers only. If you are unsure who your electricity bill comes from, check your latest account or ask Shan.
Information as at November 2026
Problems we sort out in Mogale City
Estimated bills when meters are not read
The credit control policy allows estimates where no reading is obtained, and the municipality asks some residents to submit readings through its meter app. Shan checks whether your account is estimated.
A faulty water meter
The policy allows a deemed monthly volume where a water meter is faulty and there is no reliable average. Shan checks how your charge was worked out.
Not sure who to pay for electricity?
Some areas buy from Eskom and others from the municipality. Shan reads your account and tells you who is billing you for what.
Prepaid meter applications
Where the municipality supplies electricity, residents apply to it for a prepaid meter. Shan helps with the application.
Arrears and payment arrangements
The municipality's credit control offices handle payment arrangements. Shan helps you prepare for them and checks the account is correct first.
Pensioners' rebate
The 2026/27 rates policy has a rebate for owners aged 60 and older. Shan checks whether you qualify and helps with the application.
Rates, valuations and rebates
Valuation roll
The current valuation roll is the General Valuation Roll 2025 to 2030, for 1 July 2025 to 30 June 2030, as published by the municipality.
The municipality says objectors should keep paying rates while an objection is processed. Objection windows open from time to time; ask Shan whether one is open now.
Pensioners' rebate
- Under the 2026/27 rates policy, owners aged 60 or more can get a 45% remission on general rates. Disabled owners can also qualify.
- Conditions include a joint household income not above R156,000 a year, a residential property owned by the pensioner, an account that is paid or under an arrangement, and an annual application.
- Pensioners older than 70 can get a 100% rebate where the property value is R1,500,000 or less and the other criteria are met.
Shan checks whether you qualify and helps with the application.
Information as at November 2026, as published by the municipality. Rules change, so Shan confirms what applies when you apply.
Areas we cover in Mogale City
Not listed? Mogale City covers more than we can name here. Ask Shan.
Towns
- Krugersdorp
- Muldersdrift
- Magaliesburg
- Hekpoort
- Tarlton
- Kromdraai
Suburbs and townships
- Kagiso
- Munsieville
- Azaadville
- Noordheuwel
- Kenmare
- Monument
- Rangeview
- Rant-en-Dal
- Chancliff
- Krugersdorp North
- Krugersdorp West
- Silverfields
Questions answered
Is Optimize Energy part of Mogale City?
No. Optimize Energy is an independent service and is not part of, or endorsed by, any municipality. Shan works as your appointed representative: with your consent she deals with the council on your behalf. She cannot promise an outcome, because the council makes the final decision.
How do your fees work?
You pay a sign-on fee only after Shan has looked at your account and confirmed she can help. After that, fees depend on the work involved, and they are shown in your portal before you pay them.
Can someone deal with Mogale City for me?
Mogale City's own credit control policy says an agent may represent the consumer in a dispute, with written proof of appointment. That is what Shan does, as your appointed representative. The policy says a dispute must be in writing within 30 days of the account, and that you keep paying the amounts that are not in dispute.
What is a Section 118 clearance?
A Section 118 certificate is the clearance a municipality issues before a property can be transferred. It generally requires the municipal debts on the property to be paid. Your conveyancer applies for it and can tell you what applies to your sale. Shan can check your account for errors before you start, so you are not paying for charges that are wrong.
Who do I pay for electricity?
It depends on your area. Mogale City says both the municipality and Eskom are licensed to supply electricity, so pay whoever issues your electricity bill, using the details on it.
Let's Get It Sorted
Contact me today for expert assistance with your municipal account.
Your municipal account, our priority.